Order Fulfillment: Set Aside Space for Fulfilling Orders

Use a dedicated space for filling orders. This can be a 100% dedicated table or one that gets cleared off when it’s time to fill orders. For a multiple-use location, you can use the activity-kit system described in Chapter 5 to keep your filling and packing materials ready to go. Anything you run to grab while packing orders should be added to this kit/station. To start, here are some things to have ready when filling orders:

·         Computer and printer for printing packing slips, invoices, and shipping labels

·         Trays for holding items in groups while picking orders

·         Packing filler material such as paper or peanuts

·         Tape

·         Scissors

·         Boxes for shipping

·         Pens and markers

·         Thank you notes, samples, or other ‘extras’ like stickers telling customers you reuse packing materials.